At Zorba Creations, we are committed to ensuring your satisfaction with every purchase. If you find that an item doesn’t meet your expectations, we’re happy to offer exchanges within the conditions outlined below. Our policy is designed to make the process as smooth as possible while maintaining high-quality standards for all our customers.

Eligibility for Exchange

We accept exchanges for items that are unworn, unused, unwashed, unaltered, and undamaged. To qualify, the product must also retain its original tags and packaging. Exchanges are available within seven (7) days from the date of delivery. Please inspect your items upon arrival to ensure they meet your expectations, and let us know promptly if an issue arises.

Exchange Options

We currently offer exchanges for a different size or style of the same product. If the preferred size or style is unavailable, our team will work with you to find an appropriate alternative or provide guidance on next steps. Please note that exchanges are subject to stock availability, and we encourage you to act quickly if a replacement is needed.

Process for Initiating an Exchange

To initiate an exchange, please follow these steps:

Contact our Customer Support Team: Reach out to us through our designated communication channels, which include email, phone, or live chat.

Provide Order Details: Share your order number and specify the item you wish to exchange, along with the reason and the desired replacement size or style.

Receive Approval: Once our team reviews your request and confirms eligibility, we will provide detailed instructions on how to proceed.

Ship the Item Back: Safely package the item and ship it back to the address provided. We recommend using a trackable shipping service to ensure the package reaches us.

Conditions for Acceptance

Please note that we reserve the right to decline exchanges if the item is returned in a condition that does not meet our eligibility criteria. Items showing signs of wear, use, washing, or damage, as well as those missing original tags or packaging, will not be accepted.

Non-Exchangeable Items

Certain items may be ineligible for exchange due to hygiene or safety concerns. These typically includes final sale items. Please refer to the product description at the time of purchase for any specific restrictions.

Shipping and Handling

Customers are responsible for the shipping costs associated with returning the item for an exchange. However, we will cover the cost of shipping the replacement item back to you. In cases where an error occurred on our end, such as a defective or incorrect item being sent, we will cover all associated shipping costs.

We value your trust and aim to make every shopping experience positive. Thank you for choosing Zorba Creations—we’re here to ensure you love what you buy!