Welcome to www.zorbacreations.com Please read these Terms and Conditions (“Terms”) carefully before using our website (the "Site") or purchasing any products from www.zorbacreations.com (collectively, "Services").

By accessing, using, or making a purchase on our Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. Acceptance of Terms

By accessing our Site and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms apply to all visitors, users, and others who access or use our Services.

2. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information.

3. Use of Our Services

You agree to use our Site and Services only for lawful purposes. You may not use the Site to engage in any prohibited activities, including but not limited to violating any applicable laws, infringing on others' rights, or uploading harmful or malicious software.

4. Product Information and Pricing

We strive to provide accurate product descriptions, images, and prices. However, we do not warrant that product descriptions or other content on the Site are error-free. If a product is listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for the product listed at the incorrect price.

5. Order and Payment Terms

Orders are subject to acceptance by us, and we reserve the right to refuse or cancel any order. Payments must be made through the approved methods available on the Site. All payments are subject to validation and authorization.

6. Shipping and Delivery

We aim to process and ship orders promptly. However, shipping and delivery times may vary due to unforeseen circumstances. We are not liable for delays in delivery.

7. Returns and Refunds

If you are not completely satisfied with your purchase, you may return or exchange the product in accordance with our Return Policy. Refunds will be issued according to our policy guidelines.

1. No Exchange or Refund for Incorrect Size or Product Dislike

Please note that we do not offer exchanges or refunds in cases where the item ordered is of an incorrect size or if the customer decides they do not like the product. We encourage customers to review product descriptions, size charts, and customer reviews carefully before placing an order.

2. Eligible Returns

We accept returns for the following cases:

Defective or Damaged Products: If the item you received is defective or damaged, you may be eligible for a replacement or refund. Please contact us within 3 days of receiving your item to report any issues.

     Wrong Item Received: If we shipped an incorrect item that does not match your order, please reach out to us within 3 days of delivery.

     3. Return Process

         If your purchase meets the eligibility criteria above, please follow these steps:

         Contact Us within 3 days of receiving your order, providing your order number, a description of the issue, and any relevant photos of the item.

         Return Authorization: Once your return request is approved, we will provide you with return instructions and the necessary return authorization.

         Shipping: Customers are responsible for return shipping costs unless the item was defective or incorrect. Please ensure the item is securely packaged and trackable.

     4. Refunds

         Once we receive your return, we will inspect it to ensure it meets the return eligibility criteria. If approved, we will process the refund to your original payment method within 3 days of receiving product back to us.

     5. Important Notes

         Non-Returnable Items: Items on clearance or final sale are not eligible for return, exchange, or refund under any circumstances.

         Return Condition: Items must be returned in their original condition, unused, with tags attached, and in the original packaging.

8. Intellectual Property

All content on our Site, including text, images, logos, and software, is the property of www.zorbacreations.com or its content suppliers. You may not copy, distribute, or reproduce any content without our prior written consent.

9. Disclaimer of Warranties

Our Services are provided on an "as is" and "as available" basis. We do not make any warranties or representations regarding the accuracy or completeness of our Services or content, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

10. Limitation of Liability

To the fullest extent permitted by law, www.zorbacreations.com shall not be liable for any damages, including indirect, incidental, special, or consequential damages arising from your use of the Site, products, or Services.

11. Indemnification

You agree to indemnify, defend, and hold harmless www.zorbacreations.com  its affiliates, officers, and employees from and against any claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees, arising from your violation of these Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Country/State/Province], without regard to its conflict of law provisions.

13. Changes to Terms and Conditions

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our Site after any changes to these Terms will constitute acceptance of such changes.

14. Contact Information

If you have any questions about these Terms, please contact us at [Your Contact Information].